Looking for answers?
You've come to the right page

FAQ



A range of guides to help our customer


1. What are the Led Colors available?

By default, Warm White color. Cool white on demand.
See Warm white
See Cool white

2. What are the designs available?

Matrix
Classic
Coral
Boho
Dawn

3. What is the mirror/glass used?

Experience reflection in High definition with Saint-Gobain’s extra clear mirror (Diamant Mirror, reflection>92%).

4. What is the Profile thickness/total thickness/depth of product?

From the wall to the edge of the glass super sleek aspira is just 28 mm in total thickness.

5. What are the Customization options available on MOQ?

  • Etching design
  • LED Color
  • Defogger
  • Switches
  • Remote Control
  • Cabel exit position
  • Custom size
    (Regular only)

6. What are other appropriate applications of Aspira?

Living room, kitchens, galleries, etc. Practically anywhere, you would only need power source for operation.

7. Is the lighting good enough to light the room?

The lighting is decorative in nature. External light source is required for critical operations like shaving or make up.

8. Is it safe to use Aspira in washrooms?

Yes, it is IP 55 rated means safe from dust and jets of water from all directions.

9. Is this item easy to use?

Yes, it’s as simple as any plug-and-play. No additional assembly required.

1. What are the standard sizes?

900 W x 600 H mm
450 W x 600 H mm

2. Can the size of design be customized?

Yes, for a minimum order quantity of 100 pcs or more.

1. What is the maximum power consumption?

65 Watts (900 W x 600 H) due to defogger
7 Watts (450 W x 600 H) no defogger

2. What is smart defogger?

The smart defogger prevents condensation on the surface of the glass while maintaining the temperature of mirror surface between 40- 42 оC uniformly across the surface of the mirror. The smart auto-cut off feature ensures that the glass does not heat beyond the specified temperature protecting the glass and the circuitry behind it.

3. Does this product have smart defogger?

Yes, for 900 W x 600 H mm variant only.

1. Are LED lights replaceable in case of failure?

Yes. Due to modular design of wiring inside, it’s very easy to replace LED modules. However, it is strongly advised that only Saint-Gobain authorized technicians should disassemble the mirrors. There is a serious risk of electric shock / damage to mirror if opened by UNTRAINED personnel. Opening the concealed casing / repairs done by UNAUTHORIZED persons will void the warranty

2. What is the Warranty Period?

1 year from date of billing (against manufacturing defects)

3. Is this product returnable?

Only in case of damage in transit / manufacturing defect, returns can be requested. SG reserves the right to deny replacement, if product is damaged during use, installation or tampered with.

1. What is the installation procedure?

Simple hanging like a photo-frame. A detailed instruction manual is provided for users

2. Do I need a voltage converter?

In most cases you do not require. But if you think you have an irregular power supply in terms of Voltage, then stabilizer is recommended.

3. What kind of hardware does it require and does the package come with required materials?

The hanging mechanism is already built in product itself (in form of KEYHOLES). No hardware is provided with mirror. Users need to select appropriate hardware depending on substrate / wall.

Features

1. What are the Led Colors available?

By default, Warm White color. Cool white on demand.
See Warm white
See Cool white

2. What are the designs available?

Matrix
Classic
Coral
Boho
Dawn

3. What is the mirror/glass used?

Experience reflection in High definition with Saint-Gobain’s extra clear mirror (Diamant Mirror, reflection>92%).

4. What is the Profile thickness/total thickness/depth of product?

From the wall to the edge of the glass super sleek aspira is just 28 mm in total thickness.

5. What are the Customization options available on MOQ?

  • Etching design
  • LED Color
  • Defogger
  • Switches
  • Remote Control
  • Cabel exit position
  • Custom size
    (Regular only)

6. What are other appropriate applications of Aspira?

Living room, kitchens, galleries, etc. Practically anywhere, you would only need power source for operation.

7. Is the lighting good enough to light the room?

The lighting is decorative in nature. External light source is required for critical operations like shaving or make up.

8. Is it safe to use Aspira in washrooms?

Yes, it is IP 55 rated means safe from dust and jets of water from all directions.

9. Is this item easy to use?

Yes, it’s as simple as any plug-and-play. No additional assembly required.

10. What are the standard sizes?

900 W x 600 H mm
450 W x 600 H mm

11. Can the size of design be customized?

Yes, for a minimum order quantity of 100 pcs or more.

12. What is the maximum power consumption?

65 Watts (900 W x 600 H) due to defogger
7 Watts (450 W x 600 H) no defogger

13. What is smart defogger?

The smart defogger prevents condensation on the surface of the glass while maintaining the temperature of mirror surface between 40- 42 оC uniformly across the surface of the mirror. The smart auto-cut off feature ensures that the glass does not heat beyond the specified temperature protecting the glass and the circuitry behind it.

14. Does this product have smart defogger?

Yes, for 900 W x 600 H mm variant only.

15. Are LED lights replaceable in case of failure?

Yes. Due to modular design of wiring inside, it’s very easy to replace LED modules. However, it is strongly advised that only Saint-Gobain authorized technicians should disassemble the mirrors. There is a serious risk of electric shock / damage to mirror if opened by UNTRAINED personnel. Opening the concealed casing / repairs done by UNAUTHORIZED persons will void the warranty

16. What is the Warranty Period?

1 year from date of billing (against manufacturing defects)

17. Is this product returnable?

Only in case of damage in transit / manufacturing defect, returns can be requested. SG reserves the right to deny replacement, if product is damaged during use, installation or tampered with.

18. What is the installation procedure?

Simple hanging like a photo-frame. A detailed instruction manual is provided for users

19. Do I need a voltage converter?

In most cases you do not require. But if you think you have an irregular power supply in terms of Voltage, then stabilizer is recommended.

20. What kind of hardware does it require and does the package come with required materials?

The hanging mechanism is already built in product itself (in form of KEYHOLES). No hardware is provided with mirror. Users need to select appropriate hardware depending on substrate / wall.